We are looking for a Community Coach whose role will be to enhance the quality of life for people with health and well-being needs in West Cornwall.

Job Description

Project:  Inclusion Matters
Responsible to: Advice Services Manager (disAbility Cornwall & Isles of Scilly)
Salary: £8,987 (£19,000, full time equivalent based on a 37 hour week)
Hours: 17.5 hours per week, which can be worked flexibly as agreed with your Line Manager
Duration: Fixed term contract until the end of September 2022
Location & travel:  The role will involve regular travel around the West Cornwall community from an office base in Hayle. Expenses will be paid at 40p/mile for miles travelled in the community, from your base in Hayle.


Project overview

Inclusion Matters is a new partnership of charity and public organisations who share a vision for Cornwall - that adults and who have health and well-being needs can easily access the information and advice they need to increase their well-being and increase their connection to their community. The key objective of the partnership is to better understand and harmonise the support individuals and communities need by working together with local services and communities to develop a coordinated approach that can transform lives. Having successfully secured funding from Cornwall Council this is an exciting opportunity to join Inclusion Matters at the beginning of service delivery.

Key aims

  • To enhance the quality of life for people with health and well-being needs
  • To enhance resilience of communities
  • For prevention services to deliver meaningful saving for Cornwall Council and the NHS


The key objective of the partnership is to better understand and harmonise the support individuals and communities need by working together with local services and communities to develop a coordinated approach that can transform lives. This includes our cross- sector partnership mandate to be ‘service neutral’ and to work outside organisational boundaries- to better combat organisational siloes.


  • Residents will have increased ability to self-manage their health and well-being
  • Residents will have increased self- esteem and confidence leading to improved well-being
  • Residents will have an increased sense of belonging to their community
  • Communities will have an increased ability to support local people with health and well-being needs.

Main purpose of the job

As a Community Coach you will recruit local Volunteer Spotters whose role will be to act as sources of ‘community intelligence’. The Volunteer Spotters will be well known in their community with a natural curiosity for finding out what is going on in their local area.’ Trusted Messengers’ in their communities, we will support the development of skills and knowledge in communities so that they build resilience and ownership. Actively communicating effectively with people in the community, listening to their needs and responding accordingly. The role will work closely with all roles within the Inclusion Matters programme to ensure individual needs are met.

The Coach will be a point of contact for the participant throughout their journey. You will need to understand where and when to bring in other services whilst continuing to provide support and encouragement. You will need to help the participant understand and identify for themselves how they have developed and grown, recognising their own empowerment, increased strength and self-esteem.

Main duties and responsibilities

  • Recruitment of volunteers; providing relevant training for the role of Volunteer Spotter
  • Providing one to one support to people using a range of tools such as SMART goals to help them make positive changes to their lifestyle through behaviour change
  • Supporting individuals to identify an action plan including barriers they will face and how to overcome them and assist them in achieving their goals to improve their well being
  • Supporting people to access services and other providers who can play a part in helping them to achieve a sustained behaviour change
  • Support the use, content and development of the ‘Cornwall Link’
  • Liaising with local communities in order to promote, support and engage participants with making positive behaviour changes
  • Liaising with Community Asset Workers where gaps in provision are identified
  • Supporting the engagement of individuals at most risk of exclusion in a way most appropriate to their needs
  • To work with other providers in the prevention programme to ensure that people are receiving the appropriate support and don’t fall between services
  • Ensuring that contacts are maintained, and details kept up to date to ensure appropriate signposting for participants to increase access to services
  • Ensuring that monitoring and evaluation data is collected as required
  • Ensuring all paperwork is kept up to date in a timely fashion ensuring that confidentiality is assured, the Data Protection Policies adhered to and integrity of the Inclusion Matters protocols Carrying out any other duties as required; which are consistent with the duties and responsibilities of the post.

Key contacts and relationships

The post holder will be responsible to the Advice Services Manager. Other key contacts will be the Wellbeing Project Coordinator, Social Prescribers and the Helpline team.

External relationships will be developed and maintained with other Community Coaches, in particular those employed by Age UK Cornwall, with service and referral teams, other agencies, community networks and local groups.

As duties and responsibilities change, this job description will be reviewed and amended in consultation with the post holder.

Competencies, skills and experience

Attributes Minimum Criteria Method of Assessment Desirable Criteria Method of Assessment
Experience Working in a frontline role supporting people to make progression Application Form & Interview Experience as a Job Coach or similar

Experience dealing with issues of exclusion and disadvantage
Application Form & Interview
Education, training and qualifications Good standard of education

Evidence of vocational training/qualification
Application Form & Interview Life experience

Qualifications in Information, Advice and Guidance and/or Coaching & Mentoring
Application Form & Interview
Equalities and diversity Experience of working face to face with vulnerable and
Disadvantaged people in a range of settings
Application Form & Interview    
Skills and knowledge

Knowledge of and experience of developing and delivering advice, guidance and support services for people in a range of settings

Knowledge and understanding of the issues affecting people’s lives and implementing appropriate support programmes

Understanding of social exclusion issues

Skills to devise appropriate strategies to engage vulnerable or disadvantaged people in advice and support services

Ability to contribute to project reporting and evaluation

An understanding of the importance of safeguarding practice for adults and children

High personal integrity and motivation

Commitment to continuous personal development

Application Form & Interview Motivational Interviewing Skills

Experience of living or working in financially deprived communities context
Application Form & Interview

Company Description

As an employer, we are values based and we:

  • Hold Investors in People at Gold Standard which is testament to our positive and inclusive approaches to supporting our people
  • Offer excellent annual leave entitlement, which commences at 6.2 weeks (inclusive of bank holidays) and increases annually to a maximum of 8.6 weeks after 5 years of service
  • Have a work life balance policy which enables us to better support our team and their individual needs
  • Have free parking for all staff at our office
  • Undertake Team Away Days annually
  • Provide excellent training and development opportunities
  • Encourage you to join a free buffet lunch with all staff and Board of Directors on a quarterly basis
  • Provide a friendly, welcoming and supportive team for you to work within, and we positively welcome applications from people living with a long term health condition or disability.

We are confident you will enjoy working as a member of the disAbility Cornwall & Isles of Scilly Team.

Other Application Details

Application Process

If you are dedicated to improving the well-being of people and their communities, we would love to hear from you. If you would like to discuss the role in more detail please call 01736 759500 and ask to speak to Theresa Court of Katie Pratt.

Closing date for applications: 9am on Monday 16 September 2019
Interview date: Friday 20 September 2019

To apply, please send a completed Employment Application Form and Equalities Monitoring Form, along with a cover letter highlighting why you are the right person for this position, to by 9am on Monday 16 September.

Community Coach Job Description
Employment Application Form
Equalities Monitoring Form

Where to Find Us

Units 1G/H Guildford Road Industrial Estate
Guildford Road
TR27 4QZ


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Quality Standards

disability confident